Privacy policy

This Privacy Policy describes how REMOW Co., Ltd. (collectively, “REMOW,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information. This Privacy Policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions.

You can jump to particular topics by going to the headings below:

Information We Collect
How We Use Information.
Sharing Of Information.
Your Choices
How We Protect and Retain Information
Transmission Of Information To Other Countries
Third-Party Applications/Websites
Changes To This Privacy Policy
Children
Contact Information
Additional Information For California Residents

Information We Collect

We collect information about you in a variety of ways depending on how you interact with us and our website, mobile application, and services, including:

  • Directly from you when you provide it to us, such as when you register for an account, sign up to receive communications from us, purchase a video or subscription or product, or contact us by phone, email, or otherwise.
  • Automatically through the use of cookies, server logs, and other similar technologies when you interact with our websites, mobile applications, videos, and advertisements.
  • From other sources, including, for example, our affiliates, business partners, service providers, and other third parties, or from publicly available sources. For example, if you submit a job application, we may conduct a background check.
  • We do not allow third parties to collect your personal information over time and across different websites in order to serve advertisements on our website or other websites.

The following provides examples of the type of information that we collect in a variety of contexts and how we use that information.

Context Types of Data  Primary Purpose for Collection and Use of Data
Account Registration We collect your contact information, such as your name, postal address,phone number and email address, when you create an account. We also collect information relating to the actions that you perform while logged into your account. We have a legitimate interest in providing account related functionalities to our users. Accounts can be used to save your preferences and video watch history.
Content Ratings and Algorithm output We collect your content ratings, browsing and search history, videos watched history, and product purchased history. We have a legitimate interest in tailoring your suggested videos and products based on your preferences.
Cookies and First-Party Tracking We use cookies. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a website is viewed. We have a legitimate interest in making our website operate efficiently.
Demographic Information When you apply for a job, we may collect personal information, such as your age or location. We have a legitimate interest in understanding our job applicants and assessing whether an applicant should be hired.
Feedback/Support If you provide us feedback or contact us for support we will collect your name and email address, as well as any other content that you send to us, in order to reply. We have a legitimate interest in receiving, and acting upon, your feedback or issues.
Mailing List When you sign up for one of our mailing lists we collect your email address or postal address. We share information about our products and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products or services.
Mobile Devices We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website or mobile application. We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.
Partner Promotion We collect information that you provide as part of a co-branded promotion with another company. We have a legitimate interest in fulfilling our promotions.
Streaming Partner Information We collect the name, and contact information, of our streaming partners and their employees with whom we may interact. We have a legitimate interest in contacting our streaming partners and communicating with them concerning normal business administration such as projects, services, and billing.
Sweepstakes or contests When you participate in a sweepstakes or contest we collect information about you which includes contact information to notify you if you are selected. We have a legitimate interest in operating the sweepstakes. In some contexts we are also required by law to collect information about those that enter into our sweepstakes, and we have a legitimate interest in complying with those laws.
Website interactions We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our search function. This may also include information about your device or browser. We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to tailor video offerings that you might find most enjoyable. We also have a legitimate interest in detecting and preventing fraud.
Web logs We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.

Some of the information we collect is required for us to provide you with the services or subscriptions you request or evaluate you for a job. Examples include, we require your email address to register for an account and watch our content and we require you to fill out a job application or submit a resume to be considered for employment. Without this information, we cannot provide you the subscriptions you request or make proper hiring decisions.

How We Use Information.

In addition to the purposes and uses described above, we use information in the following ways:

  • To identify you when you visit our website or mobile application.
  • To ship products that you purchased
  • To provide personalized content suggestions.
  • To improve our services and product offerings.
  • To conduct analytics.
  • To communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues, or feedback.
  • To make hiring decisions.
  • To detect and protect against malicious, deceptive, fraudulent, or illegal activity, including violation of our policies and terms and conditions, security incidents, and harm to the rights, property, or safety of our company and our users, employees, or others.
  • To debug, identify and repair errors that impair existing intended functionality of our website and services.
  • To comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.
  • For internal administrative purposes, as well as to manage our relationships.
  • For such other purposes as you may consent (from time to time).

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you subscribe to our Service, we may collect your information to perform our contract with you, but we also collect your information as we have a legitimate interest in maintaining your information after your initial transaction is complete so that we can renew your subscription, quickly and easily respond to any questions. As a result, our collection and processing of your information is based in different contexts upon our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.

To the extent we maintain and use personal information in a deidentified form, we will not attempt to reidentify the information, except for the purpose of determining whether our deidentification processes satisfy our legal obligations.

How We Share Information.

In addition to the specific situations discussed elsewhere in this Privacy Policy, we may disclose personal information in the following situations:

  • Acquisitions. If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
  • Outsourcing: When we subcontract a portion of our operations to other companies or individuals, we will share personal information to the extent necessary to achieve the purpose of use, including order processing for products or services, product delivery, sending postal mail or emails, and removing duplicate information from customer lists.
  • Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.
  • Public. Some of our websites may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.
  • Partner Promotion. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be shared with us and with them. Their use of your information is not governed by this privacy policy.
  • Service Providers. We may share your information with service providers. Among other things service providers may help us to administer our website, provide technical support, process payments, and assist in the fulfillment of orders.
  • Other Disclosures with Your Consent. We may disclose your information to other third parties when we have your consent or direction to do so.

We do not “sell” your personal information as defined in applicable data privacy laws or “share” your personal information for the purposes of cross-context behavioral advertising or targeted advertising.

Your Choices

Some jurisdictions give you a right to make the following choices regarding your personal information:

  • Access To Your Personal Information. You may request access to your personal information or confirmation that we have information about you. In certain limited circumstances, you may also request to receive access to your data in a portable, machine-readable format.
  • Changes To Your Personal Information. We rely on you to update and correct your personal information. Our website allows you to modify or delete your account profile. If our website does not permit you to update or correct certain information, you can contact us using at the address described below in order to request that your information by modified. You may ask us to correct information that is inaccurate or incomplete. Note that we may keep historical information in our backup files as permitted by law.
  • Deletion Of Your Personal Information. You may request that we delete your personal information. If required by law, we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another business purposes. If you prefer to delete your account, please proceed accordingly on this website https://samuraivsninja.com/accounts
  • Objection to Certain Processing. You may object to our use or disclosure of your personal information by contacting us at the address described below.
  • Online Tracking. We do not currently recognize the “Do Not Track” signal.
  • Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you. You can stop receiving promotional emails by following the unsubscribe instructions in emails that you receive. If you decide not to receive promotional emails, we may still send you service related communications.
  • Revocation Of Consent. Where we process your personal information based upon consent, you may revoke consent. Please note, if you revoke your consent for the processing of personal information then we may no longer be able to provide you services.

Please note, not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise their privacy rights under applicable law.

Submitting Requests

You may exercise the rights described above through by contacting us as indicated in the “Contact Information” section below. If you disagree with how we handled a request, you may appeal our decision by contacting us with the subject line “Appeal.”

Note that, as required by law, we will require you to prove your identity. We may verify your identity by email or by requiring you to log in to your account. Depending on your request, we will ask for information such as your name, email address, or purchase number of a previous purchase. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.

In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of a completed Authorized Agent Designation Form indicating that you are able to act on another person’s behalf.

How We Protect and Retain Information

No method of transmission over the internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Some of our websites permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

We retain your personal information for only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Transmission Of Information To Other Countries

As a multi-national company, your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. Nonetheless, where possible we take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information. By submitting your personal information to us you agree to the transfer, storage, and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States. If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us using the contact information below. You may also request a copy of any Standard Contractual Clauses we use for the transfer of your data outside of the EEA, which includes the categories of information transferred by contacting us using the contact information below.

Third-Party Applications/Websites

For your convenience, we may provide links to websites and other third-party content or services that we do not own or operate. The websites and third-party content to which we link may have separate privacy notices or policies. Please note, we have no control over the privacy practices websites, or services that we do not own. We encourage you to review the privacy policies of any third-party website or application for details about such third party’s privacy practices.

Changes To This Privacy Policy

We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy. Our privacy policy includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.

Children

Our websites and online services are not intended for children under the age of 13 and we do not knowingly collect personal information from children under age 16, without parental consent. Children under the age of 13 should not provide their personal information to us.

Contact Information

If you have any questions, comments, or complaints concerning our privacy practices, or if you need to access this Privacy Policy in an alternative format due to having a disability, please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.

support@samuraivsninja.com

If you are not satisfied with our response, and are in the European Union or United Kingdom, you may have a right to lodge a complaint with your local supervisory authority.

Additional Information For California Residents

California law requires us to disclose the following additional information related to our privacy practices. If you are a California resident, the following privacy disclosures apply to you in addition to the rest of the Privacy Policy.

  • Notice of Collection. The table below describes the categories of personal information we collect and may disclose for a business purpose. Not all categories of information are disclosed for a business purpose, for example information collected solely for the purpose of evaluating a job application is not disclosed. We do not collect, use, or disclose any categories of sensitive personal information (as defined under California law). Please note, in addition to the recipients identified below, we may disclose any of the categories of personal information we collect with government entities, as may be needed to comply with law or prevent illegal activity. For details regarding how we use personal information, please see the Information We Collect section of the Privacy Policy. For information regarding how long we retain personal information, please refer to the How We Protect and Retain Information section of the Privacy Policy.
Category of Personal Information Category of Recipients
Disclosures for a Business Purpose
Identifiers – this may include real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers.
  • Business partners
  • Data analytics providers
  • Internet service providers
  • Joint marketing partners
  • Operating systems and platforms
  • Other Service Providers
Characteristics of protected classifications – this may include age, sex, race, ethnicity, physical, or mental handicap, etc.
  •  Not disclosed.
Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Business partners
  • Other Service Providers
Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement.
  • Business partners
  • Data analytics providers
  • Internet service providers
  • Operating systems and platforms
  • Other Service Providers
Professional or employment-related information
  • Not disclosed.
Inferences drawn from any of the information listed above
  • Business partners
  • Other Service Providers

Additional Information for Australia Residents. 

You have the right to remain anonymous, or to use a pseudonym when dealing with us. Where you prefer that we do not collect your personal information, we may not be able to provide assistance and undertake activities that we would otherwise provide or undertake. The countries outside Australia in which your personal information may be transferred to, stored or processed when you deal with us include the Japan (our headquarters) and the United States.

Additional Information for Brazil Residents. 

Here are situations in which we will share your Personal Data:

  • Business partners/Joint Marketing Partner. We share information with our business partners to run partner promotions and sweepstakes.
  • Data analytics providers. We share information with data analytics providers to understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to tailor video offerings that you might find most enjoyable.
  • Internet service providers/Operating systems and platforms. We share information with our internet service providers to monitoring our networks and the visitors to our websites.
  • Other Service Providers. We share information with other services providers to receive essential services such as help with business administration and security services.

If you are located within Brazil, you may have the following rights:

  • Deletion, anonymization or blocking. You may request incidental anonymization, blocking or elimination of unnecessary, excessive, or non-compliant data. You should note that there are exceptions regarding the maintenance of the data necessary for the purposes of legal compliance.
  • Sharing with pubic and private entities. You may request information about how we share of your data with public and private entities.

Additional Information For Philippine Citizens and Residents

If you are a citizen or resident of the Philippines, the following provisions (the “Schedule”) will apply to our processing of your personal information, in replacement of and in addition to the relevant sections of the Privacy Policy above described. In the event of any conflict between the relevant sections of the Privacy Policy and the provisions of this Schedule, the provisions of this Schedule will govern.

  • Your Sensitive Personal Information will only be processed in the following instances:
    • You have given your consent, specific to the purpose of the processing; or,
    • The processing concerns such personal information as is necessary for the protection of lawful rights and interests of natural or legal persons in court proceedings, or the establishment, exercise or defense of legal claims, or when provided to government or public authority.
  • We do not knowingly collect personal information from children under age 18, without parental consent. Children under the age of 18 should not provide their personal information to us.
  • In addition to the rights already mentioned in the Privacy Policy, you also have the following rights as a data subject under the Data Privacy Act of 2012 and its implementing rules and regulations:
    • right to be informed;
    • right to object to the processing of your personal data;
    • right to reasonable access to information on the processing of your personal data;
    • right to dispute the inaccuracy or error in the personal data and have the personal information controller correct it immediately;
    • right to reasonably suspend, withdraw or order the blocking, removal or destruction of your personal data in accordance with the provisions of the Data Privacy Act of 2012 and its implementing rules and regulations;
    • right to damages;
    • right to data portability; and
    • right to invoke the authority of the National Privacy Commission in case of violation or breach of rights.
  • For further information and inquiry regarding the processing of your personal data, please contact:

REMOW Co., Ltd.
Atten: Data Privacy Officer
PMO Jimbocho 11F, 2-10-4 Kanda-Jimbocho, Chiyoda-ku, Tokyo, 101-0051, Japan
privacy@samuraininja.com

Additional Information for Indonesia Residents.

  • Language. This Privacy Policy is also made available in the Indonesian language. In the event of any conflict or inconsistency between the Indonesian language and the English language versions, the provision in the English language provision of this Privacy Policy shall prevail.
  • Retention of Personal Data. We will retain your personal information to fulfill the purposes set out in this Privacy Policy and so long as we required to do so under prevailing laws and regulations and if you are no longer using our services, for the period of 5 (five) years thereafter (unless required otherwise by prevailing laws and regulations in Indonesia).
  • Children.  Our websites and online services are not intended for children under the age of 18 and we do not knowingly collect personal information from children under age 18, without parental consent. Children under the age of 18 should not provide their personal information to us. In addition, any user who is under the age of 21 is subject to consent from your parent or legal guardian for processing any transaction in our website. If you are under 21, please ask your parent or legal guardian to process any transaction. If you click a button to process a transaction, it will be deemed as such transaction is made based on a consent from your parent or legal guardian.

Effective Date: 26/06/2023

Last Update: 01/08/2023